Frequently Asked Questions


What Shipping Methods Are Available?

We personally handle and process each order received by hand giving it special attention before taking them to the local post. Our preference is standard first class shipping and flat rate based shipping charge. Orders are dispatched via La Poste in Paris or USPS in Los Angeles as our primary couriers, depending on the product in the catalogue. We currently do not offer express shipping to avoid passing on the high costs.

Do You Ship Internationally?

As an e-brand, we ship to all corners of the earth. Please note commitment times for International shipments vary based on a varying number of factors. The time in transit for these orders varies based on geographic location as well as the duration of time the shipment spends in Customs Clearance. The shipping cost provided by us does not include any applicable tax, duties, or fees incurred by the importation of products. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. (Customs/VAT fees must be paid by the recipient, and cannot be paid for in advance).

How Long Will It Take To Get My Package?

As we continue grow, we will improve on our logistics — currently our small team will process your order within 3-5 business day before it’s ready to dispatch. Orders dispatching from Paris, average delivery times are 2-5 business days within the EU. Orders dispatching outside of the EU, most packages arrive within two or three weeks, though it can be four to six based upon how your country handles those packages.

Please refer to our Shipping Policy for additional details relating to shipping


What Payment Methods Are Accepted?

While we are expanding our financial footprint, we support several payment methods, which depend on what country your payment account is located in. We’ll show you which payment methods are available to you on the checkout page, before you submit your order. After you select your country, all of your payment details will be shown. Most major credit cards and pre-paid cards (Visa, MasterCard, Amex, Discover, JCB) as well as many debit cards that can be processed as credit.

Payment is taken at the time of placing an order. No goods shall be supplied without payment. We do use different trusted payment processors as a convenience to provide transfer of payments between our customers and ourselves.

In the future, we will be adding additional forms of payment to streamline our checkout experience and provide customers with a wider range of options.

Is Buying On-Line Safe?

Yes. Your information is stored in a secure, 256-bit encrypted account that exceeds industry standards and is accessible only to the primary account holder. All credit card transactions meet high-level PCI compliance requirements.

Orders & Returns

How do I place an Order?

Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you’re ready to begin the checkout process.

When your order placed successfully, please check your registered email to find your “Order Confirmation” email from us. If you do not get it, please email us immediately. It is very important!

How Can I Cancel Or Change My Order?

Once your order is successfully placed, we are unable to accept cancellations. All orders placed are final and cannot be altered or changed. In the event that we are unable to ship your order after a duration of time have passed, you may contact us at to request a cancellation.

Do I need an account to place an order?

Nope, you don’t need to have an account to place an order. You can simply shop, add items to the cart, and check out.  When you place your order, you can provide an email address for order confirmations so you can track your order. Doing so won’t create an account and it won’t result in a subscription to e-mail newsletters unless you choose to subscribe.

Having an account is pretty handy. You’ll be able to see your order history, any wish lists you’ve created, and the shipping addresses you’ve used will be saved for future purchases.

How Do I Track My Order?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. Additionally, you can visit our Order Tracking located at the bottom of our site. If you have further queries, please contact us by email at

How Can I Return a Product?

You must contact us by email for a return authorisation. We ultimately reserve the right to refuse a return if it falls outside of our Refund Policy.

Please refer to our Terms & Conditions (Section 5 and Section 6) relating to cancellations and returns.

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